As some of my regular Vaporblog readers know, the DaVinci Ascent (see my review) is hands down my favorite portable vaporizer for its portability, digital temperature gauge, and all-glass vapor path (as well as cool add-ons including the water tool adapter and glass oil jar). However, I’ve had some issues in the past with my Ascent batteries failing after a few months of regular usage. Once my latest Ascent failed again due to battery issues, I contacted my friend Dennis over at Organix (DaVinci) who promptly supplied me with a brand new replacement unit, as well as provided me with the following explanation for the battery issues I’ve been having
After getting in contact with Dennis, I received my replacement Ascent within the next five days and it has been working great! In fact noticed that I have been getting better battery life in general, and this unit lasts longer on a single charge than the previous ones did. Personally, I feel that DaVinci has a great product with the Ascent, and their excellent customer service and willingness to stand behind their product only further reinforces that idea in my mind. I’ve received a few e-mails from readers who were suffering from the same problems as I was, and they all said that they promptly received replacements after getting in touch with DaVinci’s customer service.
One important thing to remember is if you live outside the USA and need to send your Ascent back to DaVinci for warranty, make sure to tell customer service to specify on the shipping label that it is a warranty return, otherwise you’ll end up having to pay custom fees on the replacement depending on your country. I will be continuing to use my Ascent on a daily basis, and I will let you guys know if I run into any more problems down the road. The Ascent is backed by a two-year limited warranty.
-James aka “Mr.Vape”